Software support

Providing superior customer service is at the heart of who we are. Our reputation stands on our commitment to a superior customer experience. Every engagement is backed by our unmatched technical support. When you call us, you’ll speak with a subject matter expert—every time.

Configuration

We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Planning and implementation

A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution is seamlessly integrated within your business. We want what you want—for you to feel empowered as your new software is incorporated into your everyday workflow.

Training

We offer remote and onsite hands-on training courses for both administrators and end-users, designed to help you effectively use your new software. You can even record for future use.

Maintenance

We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available. We can deliver electronically or on a disc, depending on your preference.

Support Hours

Technical Support is available from 7:00 a.m. to 6:00 p.m. Mountain Time. Our office will be closed for the following holidays:

New Year’s DayWednesday, January 1
Good FridayFriday, April 10
Memorial DayMonday, May 25
Independence DayFriday, July 3
Labor DayMonday, September 7
ThanksgivingThursday, November 26
Friday, November 27
Christmas EveThursday, December 24
ChristmasFriday, December 25
Christmas BreakMonday, December 28*
Tuesday, December 29*
Wednesday, December 30*
* Technical support will be provided from 8:00 a.m. to 2:00 p.m. MST
New Year's EveThursday, December 31

Contact Information

Support

Phone: 1-800-513-1000, option 2
Email: support@zasio.com