Support · Implementation · Training
Technical Support
When you call us, you'll speak with a subject-matter expert, every time. No phone tree maze, no ticket black hole. It's the part of Zasio customers quote back to us.
The people who plan, configure, convert your data, and train your team are the same people who answer afterward, so whoever picks up already knows your system and how your organization works. Weekdays 7 a.m.–6 p.m. Mountain, with a customer portal for downloads, documentation, and webinars in between.
From kickoff to years down the road
Providing superior customer service is at the heart of who we are. Our reputation stands on our commitment to a superior customer experience, and every engagement is backed by our unmatched technical support. When you call us, you'll speak with a subject matter expert, every time. Our first-rate knowledge and experience helps plan, implement and support your Versatile records management and retention software, and the people who planned your implementation are the people who answer when you call.
Planning & implementation
A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution fits the way your business already works. We want what you want: for you to feel empowered as your new software is incorporated into your everyday workflow.
Configuration
We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.
Training
Remote and onsite hands-on training courses for both administrators and end-users, designed to help you effectively use your new software, tuned to how your organization actually works. You can even record sessions for future use.
Data conversion
Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment. Decades of records don't start over.
Maintenance
We take pride in providing quality updates to our technology solutions. Customers with a current support contract have access to software updates as they become available, with centrally managed distribution across your servers and clients.
Customer portal
Customer portal highlights: downloads, product documentation and videos, and a message center, all one login away. Need to catch up on news you've missed? Check out our newsletter archives, and watch recorded webinars on important information governance topics.
When we're here
Technical support is available Monday–Friday from 7 a.m. to 6 p.m. Mountain time. Real people, no callback queue. Sign in to the customer portal any time for downloads, documentation, recorded webinars, and the message center.
2026 office closures
| Good Friday | Fri, April 3 |
|---|---|
| Memorial Day | Mon, May 25 |
| Independence Day | Fri, July 3 |
| Labor Day | Mon, Sept. 7 |
| Thanksgiving | Thu–Fri, Nov. 26–27 |
| Christmas Eve & Christmas | Thu–Fri, Dec. 24–25 |
| Christmas break | Mon–Wed, Dec. 28–30Support 8 a.m.–2 p.m. MT |
| New Year's Eve | Thu, Dec. 31 |
Support, on the record
“The University of North Dakota School of Medicine and Health Sciences' Records and Information Management (RIM) Program started with a small number of Records Coordinators and Versatile. Zasio Enterprises has been an incredible company to work with throughout the years. The various software products they offer have allowed our RIM Program to grow into their products as we needed more features. From planning to implementation to maintenance and support, the team at Zasio has been wonderful to work with. Their technical support staff are very knowledgeable, professional, and respond to our questions in a timely manner.”
“Zasio’s technical support team is impressive. This group consistently offers reliable and achievable solutions for our government agency. They are responsive and diligent in their work.”
“Zasio has been great to work with, especially the techs. No matter what questions or concerns there are, they take time to understand what is going on and help you to understand the how and why of things.”
In their words
"While we're on the phone, you're creating new tables, reports… By the time we hang up the phone, it's done!"
Reach the right people
One number. Three teams.
800-513-1000- SoftwareOpt. 1connect@zasio.com
- SupportOpt. 2support@zasio.com
- ConsultingOpt. 3consulting@zasio.com