Software support

Providing superior customer service is at the heart of who we are. Our reputation stands on our commitment to a superior customer experience. Every engagement is backed by our unmatched technical support. When you call us, you’ll speak with a subject matter expert—every time.

Planning and implementation

A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution is seamlessly integrated within your business.

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Configuration

We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.

Training

We offer remote and onsite hands-on training courses designed to help you effectively use our technology solutions.

Maintenance

We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available. We can deliver electronically or on a disc, depending on your preference.

Support Technician Spotlight

Eric Ramstad

Software Support Specialist

Eric Ramstad has been with Zasio for more than six years. Before joining Zasio, Eric worked various positions in technical support, software and hardware support, and training. Eric has a B.A. in Business Administration from the University of Washington and is a Microsoft MCP (Microsoft Certified Professional).

 

Eric is a core member of the Zasio Support team and provides experienced implementation, training, and support services to clients. Eric also has extensive experience in product customizations. His co-workers know him as an active, fun-loving family man with a knack for making customers feel comfortable and valued.

Contact Information

Support

Phone: 1-800-513-1000, option 2
Email: support@zasio.com