Software support

Providing superior customer service is at the heart of who we are. Our reputation stands on our commitment to a superior customer experience. Every engagement is backed by our unmatched technical support. When you call us, you’ll speak with a subject matter expert—every time.

Configuration

We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Planning and implementation

A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution is seamlessly integrated within your business. We want what you want—for you to feel empowered as your new software is incorporated into your everyday workflow.

Training

We offer remote and onsite hands-on training courses for both administrators and end-users, designed to help you effectively use your new software. You can even record for future use.

Maintenance

We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available. We can deliver electronically or on a disc, depending on your preference.

University of North Dakota logofor Zasio records management case study.
The University of North Dakota School of Medicine and Health Sciences’ Records and Information Management (RIM) Program started with a small number of Records Coordinators and Versatile.  Zasio Enterprises has been an incredible company to work with throughout the years.  The various software products they offer have allowed our RIM Program to grow into their products as we needed more features.  We currently use Versatile Enterprise with the Imaging Module.  From planning to implementation to maintenance and support, the team at Zasio Enterprises has been wonderful to work with.  Their technical support staff are very knowledgeable, professional, and respond to our questions in a timely manner.  Versatile Enterprise allows us to manage our information more efficiently throughout the information life cycle.  When the time comes for our annual disposition (destruction or transfer to our University Archives), the process is made so much easier with the use of Versatile Enterprise

Susan Carlson

University of North Dakota School of Medicine and Health Sciences
Service Corporation Intentional Logo for Zasio records management case study.
Zasio has been great to work with, especially the techs. No matter what questions or concerns there are they take time to understand what is going on and help you to understand the how and why of things.

Jeanette Kilpatrick

Corporate Records Manager
Service Corporation International
Idaho State Historical Society Logo for Zasio records management case study.
Zasio’s technical support team is impressive. This group consistently offers reliable and achievable solutions for our government agency. They are responsive and diligent in their work.

The migration process from three legacy systems to Versatile Enterprise was a success for the State of Idaho. The Idaho State Historical Society saw immediate efficiencies and program improvements thanks to the implementation of Zasio products.

Mackenzie Stone

State Records Center Manager
Idaho State Historical Society

Support Hours

Technical Support is available Monday – Friday from 7 a.m. to 6 p.m. Mountain Time. Our office will be closed for the following holidays:

Good FridayFriday, April 7
Memorial Day Monday, May 29
Independence Day EveMonday, July 3
Independence DayTuesday, July 4
Labor DayMonday, Sept. 4
ThanksgivingThursday, Nov. 23
Friday, Nov. 24
Christmas Monday, Dec. 25
Christmas BreakTuesday, Dec. 26*
Wednesday, Dec. 27*
Thursday, Dec. 28*
* Technical support will be provided from 8 a.m. to 2 p.m. MST
New Year's EveFriday, Dec. 29

Contact Information

Support

Phone: 1-800-513-1000, option 2
Email: support@zasio.com