Software support

Providing superior customer service is at the heart of who we are. Our reputation stands on our commitment to a superior customer experience. Every engagement is backed by our unmatched technical support. When you call us, you’ll speak with a subject matter expert—every time.

Planning and implementation

A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution is seamlessly integrated within your business.

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Configuration

We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.

Training

We offer remote and onsite hands-on training courses designed to help you effectively use our technology solutions.

Maintenance

We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available. We can deliver electronically or on a disc, depending on your preference.

Support Technician Spotlight

Andrew Serna

Software Support Specialist

Andrew Serna has been with Zasio for three years. During that time, he has excelled at customer service, training, data migration, and has shown overall proficiency with all Zasio’s software.

Andrew has lived in Idaho for most of his life. He pursued a degree in network administration from College of Western Idaho because of a lifelong passion for technology. Andrew is Microsoft certified and is considered a jack of all trades because of his experience in the many facets of IT.

Andrew is a father of three boys and loves to spend time with his family. He enjoys gardening, camping, and cooking.

Andrew Serna

Contact Information

Support

Phone: 1-800-513-1000, option 2
Email: support@zasio.com