Zasio is seeking a Software Implementation Specialist to support our software for a growing, worldwide client base in the records management industry. Join a team of professionals who specialize in creating real-world solutions and providing above-and-beyond customer care. This is no ordinary call center environment, but rather, a dynamic experience where each day provides an opportunity to grow both personally and professionally.  The right candidate has a strong existing IT background and favors going the extra mile both for the team and the customer, learning new technology quickly, and thinking creatively.

Role & Responsibilities:

  • Provide technical assistance and training for software customers, including installation, data migration, training, custom projects, on-going support, quality assurance testing, and packaging
  • Provide technical assistance and troubleshooting via telephone and remote desktop
  • Manage implementation projects and timelines
  • Travel 5–10 times per year to conduct typical and custom installations, as well as end-user training
  • Migrate data from legacy systems using SQL database scripting and data transformation expertise
  • Create custom database scripts and/or reports to support software implementations
  • Report defects and feature requests according to defined workflow and requirements
  • Liaison with developers to expedite bug fixes and new features
  • Support co-workers on internal technical issues, as needed
  • Manage one’s own priorities and deadlines while being aware of the deadlines of others to provide assistance where needed

Required Experience:

  • Relational database knowledge, including Oracle or SQL Server
  • Programming background with any language, such as ASP.NET, SQL, Javascript, C++, Powershell, etc
  • Comfortable with public speaking and giving accurate, impromptu responses to client questions

Bonus Skills:

  • Web development background
  • Training experience
  • Familiarity with project management

Compensation: Zasio Enterprises, Inc. offers an excellent compensation package, including 3 weeks paid time off, medical, dental and vision. In addition, enjoy 5 Fridays off every summer—the dates are up to you!
Applicants please submit a cover letter and resume to human.resources@zasio.com.