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Training ensures that you are making the most of your Versatile tools. Personal training is available for one-on-one or group on-site instruction in two, three, or four day sessions. We also offer advanced training for more in-depth information on specific functions.
Support > Services
Zasio provides you with the following expert services:
Data Services
Zasio Enterprises’ expert support staff can convert existing data from your records management database. Most of the common data formats can be accommodated, such as Excel, Access, Oracle, SQL Server, FoxPro, Lotus Notes, delimited text, and others. Our support staff discusses data mapping with the customer to ensure not only accurate data transfer, but the most optimum configuration for use within the Versatile Software. Our data conversion services are initially conducted at our location in Boise, Idaho. Once completed, routines and associated applications that aid in the conversion are sent with the technician and utilized at the customer’s site.
Configuration Services
Fully qualified technicians from Zasio’s office are available travel to your site to install, configure, train, and test Versatile Enterprise in your environment. Zasio staff can work with internal IT services personnel to install Versatile applications as well as discuss options regarding maintenance, architecture design, and custom setup. We will work with end users on business processes to detail ways to improve workflow within the records management stream. We aim to eliminate unnecessary steps and offer points of automation where available.
Implementation Services
At Zasio, we understand that a successful implementation is critical to your records management initiatives. We establish implementation guidelines to help ensure your records management software project stays on track.
Other implementation services include:
- Discussing roll-out procedures to distribute software within an organization;
- Implementing architectural setup in development and production environments;
- Planning training delivery methods to get users up to speed quickly;
- Evaluating supplemental internal documentation needs to enable customers to most effectively communicate processes and procedures in addition to Zasio supplied details.
Training Services
Zasio Enterprises normally offers three to five days of training for Versatile Enterprise or Versatile Professional.
Our highly-qualified instructors conduct classroom-style, hands-on training at the customer’s site. The courses are designed to give end-users and administrators a strong foundation in using the Versatile software to manage all of their physical and electronic records.
Administrator training equips administrators to understand their role, maintain companies and departments, apply effective user management, develop record structures, analyze security, and define items in the setup tables.
Administrators are also trained in managing the record center with the space management feature, managing dispositions, creating user-defined fields, viewing and understanding the audit trail, and configuring system defaults, among others.
User training steps users through such processes as understanding the Versatile desktop, entering records, checking out and returning records, searching, and creating custom reports.
Training is available for any of the add-ons for Versatile Enterprise: Electronic Records Management (ERMS), Web, Imaging, Notification, and Import, as well as portable barcoding. We also offer yearly “Z-Tech” training conferences at the Zasio offices. These classes provide in-depth training, as well as one-on-one interaction with Zasio staff and other Versatile users.
Customer Support
We provide many tools to help you perfect your information management system, from extensive online Help systems to product installation guides, administrator manuals, and user manuals.
If your need extends beyond the scope of the documentation, our support team is available from 7:00 am to 6:00 pm Mountain Time. Questions and concerns may be addressed via telephone, e-mail, or fax.
Whatever your support needs, we are committed to providing the best services and products possible.
Start using Versatile Today!
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