Zasio | Every engagement with Zasio is backed by our unmatched technical support.
Zasio’s Services and Support team offers expert knowledge and experience to help plan, implement and support your Versatile records management software solutions.
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Technology Services & Support

We offer first-rate knowledge and experience to help plan, implement and support your Versatile records management solution.

Our commitment to you doesn’t end after your software is installed—every engagement with Zasio is backed by our unmatched technical support.

Our technical support experts can help you successfully implement your Versatile™ software. Our specialists are available to work directly with you to seamlessly configure software, migrate existing data, and provide customized training courses remotely or on-site to get your team up-and-running fast. We take pride in going the extra mile for every client.

Our Services

Planning and Implementation
Data Conversion
Configuration
Training
Maintenance
Planning and Implementation
Data Conversion
Configuration
Training
Maintenance

Planning and implementation

A successful software implementation is critical to your records management initiatives. We establish guidelines to help ensure your records management solution is seamlessly integrated within your business.

Additional Services:
  • Discuss distribution procedures
  • Configure multiple environments
  • Plan training methods customized to your business
  • Recommend ways to make your internal processes more efficient

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Supported data formats:
  • Delimited Text
  • FoxPro®
  • Lotus Notes®
  • Microsoft Access®
  • Microsoft Excel®
  • Oracle®
  • SQL Server
  • And more

Data conversion

Our experienced support team can convert your existing data to any of our technology solutions. We provide quality insight to plan and migrate to your new records management environment.

Supported data formats:
  • Delimited Text
  • FoxPro®
  • Lotus Notes®
  • Microsoft Access®
  • Microsoft Excel®
  • Oracle®
  • SQL Server
  • And more

Configuration

We can work directly with internal IT personnel remotely or onsite. We aim to eliminate stress and unnecessary steps to install and configure our technology solutions.

Training

We offer remote and onsite hands-on training courses designed to help you effectively use our technology solutions.

Training

We offer remote and onsite hands-on training courses designed to help you effectively use our technology solutions.

Maintenance

We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available. We can deliver electronically or on a disc, depending on your preference.

2017 Support Schedule

Our support team is ready to help you Monday through Friday from 7:00 am – 6:00 pm MST. Respectively, we are closed on the following holidays and available with limited times during the Christmas season.

Holiday Closures

New Year’s Day (Observed) – Monday, January 2

Good Friday – Friday, April 14

Memorial Day – Monday, May 29

Independence Day – Monday-Tuesday , July 3 & July 4

Labor Day – Monday, September 4

Thanksgiving – Thursday-Friday, November 23-24

Christmas – Monday, December 25

New Year’s Eve – Friday, December 29

Limited Availability

Technical support will be provided from 8:00 am to 2:00 pm MST.

Tuesday, December 26

Wednesday, December 27

Thursday, December 28